Project inquiries and the support guide
When you submit a project inquiry, we store the name, email address, optional company, selected service or project, budget, timeline, and brief you provide. Access to inquiry records is restricted. Inbox records are removed after 180 days during routine maintenance; related correspondence may be retained as described below. Please do not include access credentials, sensitive personal data, or confidential customer records in a brief or chat.
When persistent sXai is enabled, our systems retain the ordered guest conversation and send only the discussion context needed for an external AI service to provide a concise reply. The AI service cannot submit a requirement or take actions on your behalf. Conversation history remains available to this browser profile as described below.
sXai allows 21 user messages per requirement discussion. After any completed reply, you may choose “Submit your requirement”. We first ask for confirmation and then require your name, email address, WhatsApp number with country code, and explicit consent. Only that confirmed action uses the discussion to prepare a requirement assessment. Contact fields are validated separately and are not needed to generate the assessment. The resulting brief, consent record, transcript, and assessment are stored for authorised staff. Successful submission pauses new sXai chats for exactly 3 days on that guest identity. No automated WhatsApp message is sent by this version.
The guide uses essential browser storage lasting up to one year to reconnect this browser profile to its guest record. This is not a hardware identity or account login: clearing cookies, using private browsing, or changing browsers can create a different guest and makes the earlier history unavailable in that browser. We do not use invasive device fingerprinting. Inactive, unsubmitted anonymous chat history is retained for up to 180 days; submitted leads may be kept longer when needed for correspondence, business records, disputes, or legal obligations. If you save projects to a shortlist, those project identifiers remain in your browser and can be removed with the bookmark controls.
Who we are
SaptariX Technologies (“SaptariX”, “we”, “us”, or “our”) operates saptarix.com. For questions about this policy or your personal data, contact us at [email protected]. Business contact location: Jalgaon, Maharashtra – 424101, India. Please use this address for privacy requests, including consent withdrawal and data-rights requests.
Personal data we handle
We may process the information you choose to provide when you contact us, including your name, email address, organisation, WhatsApp number, messages, and project requirement. If you use persistent AI support, our systems store the transcript and a browser-linked guest identifier, while an external AI service processes the limited conversation context needed for a reply or confirmed requirement assessment. If you allow analytics, Google Analytics 4 may process online identifiers and technical information, including device and browser information, pages viewed, approximate location derived from IP address, referral source, and interaction data. We do not intentionally collect sensitive personal data through this website.
How we use data
We use contact information and confirmed requirement assessments to respond to you, qualify a project request, and maintain the correspondence. Persistent sXai uses essential browser storage to restore history, enforce the 21-message discussion limit, and apply the 3-day post-submission pause. An AI service produces concise replies and prepares a requirement only after explicit submission consent; it is not authorised to submit a lead by itself. Essential browser storage also remembers your selected theme and cookie choice. With your affirmative permission, we use analytics to understand aggregate site usage, improve performance and content, and diagnose issues. We do not use analytics data for advertising, sell personal data, or make decisions producing legal or similarly significant effects about you.
Where applicable, we rely on your consent for analytics and for submitting a chat as a requirement. We process contact and support requests to respond to what you ask and, where permitted, for our legitimate interests in operating, securing, and improving our services. You can withdraw analytics consent at any time without affecting prior processing based on that consent.
Retention and security
Inactive, unsubmitted anonymous sXai conversations are retained for up to 180 days. Essential guest storage can remain for up to one year so the same browser profile can reconnect while a record exists. Submitted leads, their transcript, consent evidence, assessment, and related correspondence may be retained longer when needed to respond, maintain business records, resolve disputes, or meet legal obligations. AI service requests are handled under the provider’s applicable service, security, and abuse-monitoring terms. Analytics cookies are configured to expire after approximately 13 months. We use reasonable technical and organisational safeguards, but no internet transmission or storage system is completely secure.
Your choices and rights
You can change or withdraw analytics consent at any time through the cookie preference control in the footer. Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about your data. You may also have the right to complain to the relevant data-protection authority. To exercise a right, email [email protected]. We may need to verify your request before responding.
This site is not directed to children. Please do not provide personal data through the site if you are under the minimum age required by applicable law without appropriate parental or guardian involvement.
Contact us
For privacy questions or requests, email [email protected]. Business contact location: Jalgaon, Maharashtra – 424101, India. We may update this policy when our practices, services, or legal requirements change; the revised date will appear at the top of this page.